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IT Operations Lead

Job Description Job Number: R0026907
IT Operations Lead
Key Role:
Manage and oversee operations and maintenance activities and support staff, including system, database, and network administrators, IA analysts, and help desk support agents in a network operations center. Maintain responsibility for infrastructure, systems, and applications including the design, implementation, sustainability, and deployment of system enhancements and upgrades. Work closely with client leadership to report progress. Troubleshoot issues and plan and design for future system enhancements to the infrastructure. Ensure system performance metrics are being met and provide regular status and operational updates to all stakeholders. Interface with engineering and development teams to determine software requirements and manage upgrade and release schedules.
Basic Qualifications:
Experience with a wide variety of technologies and products, including virtualization, Windows, network switches and routers, firewalls, and Cybersecurity
Experience with ITIL-based IT service management, including incident, problem, and change management
Ability to engineer, design, and develop solutions to technical and process challenges
Ability to lead technical staff, manage requirements and schedules, and interface with client leadership directly
Active Secret clearance required
HS diploma or GED
CompTIA Security+ Certification or ability to obtain within 2+ months of hire
Additional Qualifications:
Experience with the Cloud, including AWS preferred
Possession of excellent oral and written communication skills, including communicating with staff, management, and clients effectively
BS degree in CS, Engineering, Computer Engineering, Computer Information Systems, or MIS preferred
Certified Information Systems Security Professional (CISSP) or Certified Information Systems Manager (CISM) preferred
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
We're an EOE that empowers our people?no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status?to fearlessly drive change.
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