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Desktop Support Technician - 1710

Summary


The MIL Corporation is seeking Desktop Support Technicians to provide?desktop support to division customers. Works to ensure break/fix and request tickets for desktop computers and printers are responded to and addressed within established service level objectives, escalating as necessary.


Provides ongoing technical support to other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, and server teams when local participation is necessary. Maintains an accurate inventory of both deployed assets and warehouse equipment.


Uses experience and problem-solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.


Responsibilities:?will include but are not limited to:



  • Understanding of Windows and Microsoft Office with demonstrated troubleshooting capabilities

  • Proven desktop, laptop and workstation hardware troubleshooting skills

  • General knowledge to perform high-level network troubleshooting analysis, Cisco knowledge preferred

  • Working knowledge of Dell server hardware

  • Familiarity with IPT voice technologies

  • Working knowledge of Microsoft server technologies



  • Data migration experience between PC?s


?Required Qualifications? ? ??


Skills required for this job include being motivated to perform the work as required each day with a desire to improve.



  • The ability to work independently within established guidelines

  • Ability to communicate effectively with a wide variety of users

  • Flexibility to support the business across multiple locations

  • The candidate must be dependable, well organized and accountable

  • Demonstrated communication skills, both written and verbal

  • Participate as part of a larger team

  • Knowledge of Operating Systems

  • Security + certification


??? Education


? ? AA/AS


? ? Clearance
All applicants for this position must be able to obtain and maintain a Secret clearance;?please note that the clearance process takes into account financial background.


The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.?#CJP


 

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